Within the first 12 hours of placing your order you can change any detail free of charge. That includes the size of the product you’ve chosen, your delivery address and even your delivery date. Please contact us via our Contact page or call our Customer Services Team on 0330 133 2933.
For store orders – after 48 hours you will be charged an administration fee of 50%.
Orders placed online can be cancelled prior to delivery. We’ll make sure to refund you within 5 days of you informing us. You’ll be refunded on the card or payment method that you used to place your order. Unfortunately, we are unable to offer this service to our in-store customers.
Unless it is a manufacturer fault, we would not issue a replacement or refund. Customers need to check that all parts are there during delivery. Once delivery has been taken the manufacturer will not be liable for any parts missing.
We will raise any refunds at the time of cancellation, but we’re afraid that these cannot be finally processed until the goods to be returned have reached us or been collected.
If you bought the item as part of a linked saving offer (e.g. buy a bed for £999 and get £200 worth of free bedding), you must return both items to get a full refund. If you only return the bed in the given example, you will be refunded only £799 to cover the price of the bedding as you no longer qualify for the offer.
If you participated in a ‘multi buy’ offer (e.g. 3 for the price of 2) and return part of this order, then any saving that you would have made will be deducted from your total refund.