At Opulence Dreams we believe that everyone deserves a better night’s sleep that is why we want you to have a great experience from choosing your perfect bed, right through to sleeping on it. We have adapted our delivery service to ensure that we keep you, our customers, and our colleagues safe.
We are resuming deliveries to your room of choice from the 4th of June, and are pleased to confirm that our delivery teams will also be fulfilling services such as assembly and recycling.
If you prefer to opt for a doorstep delivery, we are very happy to offer this for you.
In order to maintain the well-being of you and our delivery colleagues, we have put in place social-distancing and hygiene measures. The delivery teams will be fully kitted out with personal protective equipment. We would value your support in strictly observing social distancing at all times.
You can select a convenient delivery date when completing your order or by visiting our online booking system. Just sign in and select the most suitable, available date. Delivery times are between 9am – 8:30pm, Monday to Friday and 10am – 8:30pm, Saturday & Sunday.
On the day of delivery if we are unable to deliver the goods (for example because the specified delivery location is unoccupied) you may be charged a redelivery fee of £65 (£40 for orders under £100).
At Opulence Dreams we understand that sometimes you require a little more flexibility, that’s why we offer premium delivery services. Options include Saturday delivery, morning delivery (7am-midday) and afternoon delivery (midday-8pm). Service availability is dependent upon postcode area and is not available on bedroom furniture, linens and bedding.
Our bedding and accessories will be delivered by courier service. Items are usually delivered within 7 to 10 working days and will be delivered to your door.
To help make sure your delivery progresses as smoothly as possible, please can you make sure your room of choice is clear and tidy and ready to receive your new bed or mattress.
As a precaution, we recommend that you also remove any hanging pictures, mirrors or ornaments along the route to the room.
We will send you an email and text message five days before delivery to confirm your delivery date and to give you some helpful tips for the day itself.
You will get a further email the day before delivery and this will let you know your estimated two-hour time slot.
We will send you an email and text message on the day of delivery to reconfirm your estimated time slot. You will also be given the driver’s name and mobile number, in case you have any urgent questions.
The delivery team will give you a call before 8:30am just to let you know that everything is still going according to plan. If anything changes during the day, they will continue to keep you updated so you know exactly what is going on.
During this call, the team will let you know what to expect once they arrive and how to follow social distancing during the visit.
Our main priority is to make sure the delivery can take place while maintaining the well-being of you and our colleagues. For this reason, our team will be fully equipped with personal protective equipment (PPE).
When the delivery team arrive –
- They will call you to say they are outside your home. Please open your front door & retire to another room, if possible, or remain at least two metres from them at all times.
- Please direct the team to your room of choice & offer any other instructions by phone if possible, or from a distance of at least two metres. It is important that you do not enter the room while occupied by our team.
- If you’ve chosen our assembly option, the team will unpack and assemble your bed, and then take away the packaging, leaving your room as spick and span as when they arrived.
- When they have finished, the team will photograph the goods in your room of choice either in their original packaging, or as assembled, to show that everything is in good order, and then they will leave.
- The team will call you from their van or from a safe distance and ask you to check the goods and confirm they have done everything as expected, and you are happy with any installation. If everything is OK, they will sign the proof-of-delivery device on your behalf.
How to prepare for a mattress collection
Please wrap the mattress to be collected in one of the bags provided. Use a green bag where you have chosen to use our recycling service, and clear bags in all other cases. Then close the bag and seal with sticky tape.
Super-king (6-feet wide) mattresses will not be entirely covered by the bag. To wrap these, please slit the side of the bag and seal it with sticky tape on the protruding edge.
How to prepare for a bed frame, divan or sofa bed collection
Please dismantle your old bed frame or the bed to be replaced and pack all the nuts and bolts in a small bag (not provided). If you are dismantling a TV bed, please tape shut the flap on the foot end to help safeguard the TV. Your divan base should be empty and half-bases should be unlinked and any headboard removed.
The components parts should then be wrapped in the bags provided. Use a green bag where you have chosen to use our recycling service, and clear bags in all other cases.
Please follow these packing guidelines:
Bed frame wrap the head end and foot end in one bag, the side rails and nuts and bolts in a second bag and the slats in a third.
Divan wrap a single divan in one bag and half bases in one bag each.
Headboard wrap in one bag.
TV bed wrap the head end in one bag, the foot end (with TV inside) in a second bag, the side rails and nuts and bolts in a third bag and the slats in a fourth.
Sofa bed: wrap each end of the sofa bed with a bag so completely covered.
When the components are wrapped, please close the bags and seal shut with sticky tape.
Provided all items to be collected are correctly wrapped and sealed when the delivery team arrive, they will remove them to their van during the course of the visit. Regrettably, items that are not properly prepared and ready cannot be collected.